Responsible Gaming

Our Commitment to Responsible Gaming

At Lasto Max Casino, we are committed to promoting responsible gaming practices and providing a safe and enjoyable environment for all our players. As a social casino platform, we believe that gaming should be a form of entertainment, not a source of harm.

We understand that while most players enjoy our games responsibly, a small percentage may experience difficulties. That's why we've implemented a comprehensive responsible gaming program to help players stay in control of their gaming experience.

Responsible Gaming Tools

We offer a range of tools and features to help you manage your gaming activity and stay in control:

Time Limits

Set daily, weekly, or monthly time limits for your gaming sessions. Once you reach your limit, you'll be automatically logged out of your account.

Spending Limits

Set limits on the amount of virtual currency you can purchase within a specific time period. This helps you manage your spending and stay within your budget.

Self-Exclusion

If you feel you need a break from gaming, you can choose to self-exclude from our platform for a set period of time. During this period, you won't be able to access your account.

Reality Check

Enable reality check notifications to receive regular reminders about how long you've been playing. This helps you stay aware of your gaming time.

Activity History

Access your complete gaming history, including time spent, virtual currency purchased, and games played. This transparency helps you monitor your gaming behavior.

Account Closure

If you decide you no longer want to use our services, you can permanently close your account. Once closed, your account cannot be reopened.

Identifying Problematic Behavior

It's important to recognize the signs of problematic gaming behavior. If you or someone you know exhibits any of the following signs, it may be time to seek help:

  • Spending more time or money on gaming than intended
  • Feeling irritable or anxious when not playing
  • Lying about time or money spent on gaming
  • Neglecting responsibilities or relationships due to gaming
  • Using gaming as an escape from problems or negative feelings
  • Attempting to cut back on gaming but being unable to do so
  • Borrowing money or selling possessions to fund gaming
  • Experiencing financial difficulties due to gaming

Tips for Responsible Gaming

Follow these tips to ensure your gaming remains a fun and safe activity:

  • Set a Budget: Decide how much time and money you want to spend on gaming before you start playing, and stick to it.
  • Take Regular Breaks: Take breaks from gaming at least once every hour. Stand up, stretch, and do something else for a few minutes.
  • Balance Your Activities: Make sure gaming doesn't take over your life. Maintain a healthy balance with other activities, hobbies, and responsibilities.
  • Don't Chase Losses: Remember that in social casino gaming, the goal is entertainment, not winning money. Don't try to win back virtual currency you've lost.
  • Play for Fun: Focus on the entertainment value of gaming rather than the outcome. Enjoy the experience, the graphics, and the social aspects.
  • Avoid Gaming When Upset: Don't use gaming as a way to cope with negative emotions like stress, anger, or depression.
  • Keep Perspective: Remember that virtual currency has no real-world value and cannot be redeemed for cash or prizes.

Support Resources

If you or someone you know is struggling with gaming behavior, there are many resources available to help:

GamCare

Provides information, advice, and support for anyone affected by problem gaming.

Gamble Aware

Offers information and support to help people make informed decisions about their gaming.

Gamblers Help

Provides confidential support services for people affected by problem gaming.

Reset App

A mobile app designed to help people manage their gaming behavior.

Our Responsible Gaming Pledge

At Lasto Max Casino, we pledge to:

  • Promote responsible gaming practices in all our communications
  • Provide tools and resources to help players stay in control
  • Train our staff to recognize and respond to signs of problematic behavior
  • Prevent underage access to our platform
  • Continuously review and improve our responsible gaming measures
  • Collaborate with industry experts and support organizations

Protecting Minors

We are committed to preventing underage access to our platform. Lasto Max Casino is strictly for adults aged 18 and over. We use various measures to verify the age of our players and prevent underage access, including:

  • Age verification during registration
  • Random age checks for existing accounts
  • Monitoring for underage activity
  • Reporting mechanisms for suspected underage players

If you believe a minor is using our platform, please contact us immediately at [email protected].

Contact Our Support Team

If you have any questions about responsible gaming or need help using our tools and features, our support team is here to help. You can reach us by:

  • Email: [email protected]
  • Phone: +44 23 6146 3458
  • Live Chat: Available on our website during business hours

Our support team is trained to handle responsible gaming inquiries with sensitivity and confidentiality. We're here to help you enjoy our platform safely and responsibly.